Refund policy
RETURN AND REFUND POLICY
Last updated: July 30, 2026
All sales are final. We do not accept returns or exchanges except in the case of items that arrive damaged or defective.
Damaged or defective items If your item arrives damaged or defective, please contact us within 7 days of delivery at supportsyntragear@gmail.com with your order number and clear photos of the issue. We will review your claim and, if approved, arrange a replacement or full refund at no cost to you.
Non-eligible claims We are unable to process refund or replacement requests for:
- Change of mind or buyer's remorse
- Items damaged due to misuse or improper handling
- Claims submitted more than 7 days after delivery
Contact SyntraGear supportsyntragear@gmail.com 66 Tannery Lane Sindo Building 0707 678 155